FAQ

Are your canvases stitch painted?

Yes! I hand paint every canvas myself so that is why canvases can take a couple weeks to be shipped, but it does mean I am happy to change colours or make small changes for you at no extra cost.

What is a good place to start if I am new to needlepoint?

I would recommending starting with one of our Start-to-Finish kits. They are perfect for the beginner and there is a full complement of videos to take you through every step of the way.

How long does it take for you to ship a canvas?

My production time is 1-2 weeks but most canvases are shipped within the first week.

Do you ship internationally?

I do and I'm happy to send needlepoint around the world.

Do you take returns?

Unfortunately I do not take returns as each canvas is custom painted for you, but if you have any concerns about your canvas or custom embroidery don't hesitate to reach out and I will do my best to resolve the issue.

Do you take custom commissions?

Yes! I actually started this business doing custom commissions. To start the process please reach out to ozneedleandthread@gmail.com and we can discuss what you are looking for.